To speed up the Technical Assistance Center processes and help SkyVision resolve your issues effectively, we highly recommend you have the following information on hand:
- IP addresses and login information for all the devices involved in the satellite link (DVB receiver, router, iDirect remote, etc.).
- Check whether you have a lock on SkyVision’s carrier, and what is the Eb/No level. On every device that receives an RF signal you’ll find an indicator of reception quality, called either the Eb/No, Es/No, C/N or SNR (Signal to Noise Ratio). This is a numerical number, measured in dBm.